How To Order

We would like to make the ordering process as straightforward as possible, so here are some pointers on our process.

How

We accept orders by email, fax and phone. We also have experience of downloading orders from company supply chain sites.  Please provide an accounts email address and contact name.

What

Please use an accurate product name, and, where possible, our product code. The codes are beside the product names if you drill down to the product information pages. A full product description will help ensure we supply the correct particulate size and style, an organic or a conventional product, or the exact percentage component of a powder ingredient.

How much: weight

Please advise your required quantity in kilogrammes.  In many cases, the pallet quantities are shown on the product pages.

How much: cost

Please advise the price you have agreed with your account manager. If you require a quotation, please contact ingredients@orchardvalleyfoodingredients.com.

When

Please let us know your preferred delivery date, bearing in mind typical lead times are 4-6 weeks. We will do our very best to work with you on the delivery date.

Where

Can you confirm the delivery address, and a booking-in contact and telephone number? Are there any restrictions on delivery method, or delivery times? OVFI will arrange delivery of your shipment.

Paperwork

Your order will be acknowledged, and followed up with a Sales Order Confirmation which we would ask you check carefully. If there are any discrepancies, please let us know.  If you haven’t received any confirmation documentation within 2 working days, please contact us again.

We would be very pleased to work with you to develop forecasts together, and if it is convenient for you to place forward orders for weeks and months ahead, this can certainly be facilitated.

Unless you have any further questions relating to your order, or if we need to contact you about it, the next stage will be the delivery of the order, accompanied by a delivery note.  We can provide a Certificate of Analysis in relation to your order. Let us know if this is something you require.  An invoice will follow within one week of receipt of the goods.